Digital tools are now part of the daily routine of many technical sales teams. But an app alone is not enough to really simplify processes. Only when systems communicate with each other do tangible benefits arise — in terms of scheduling, security and documentation. This is where open interfaces and webhooks come into play.
Many companies are already using tools for deployment planning, access control, documentation, or site management. The challenge: These systems often operate in isolation from each other. This results in breakages — for example when maintaining location data, transmitting status information or checking door systems.
Modern solutions such as Entry therefore offer more than just an app for technicians: They provide interfaces that can be used to connect existing systems. In this way, processes can be automated, not only digitally.
A good example of this is the integration of location information. Anyone who already works with an existing site management system does not want to refresh data manually in dashboard. Entry solves this via a standardized API, which allows location data to be continuously synchronized — without any additional effort for the operational team.
Another strong example is webhooks — a principle in which defined events in the Entry app automatically send a signal to external systems and vice versa. Whether door opening, status change or security message: This not only makes field sales safer, but also more comprehensible. Linking to a door locking system is just one of many possible scenarios.
Use case
One of our customers in the telecommunications industry uses Entry to digitize access control to important systems. Before the introduction of Entry, the processes were time-consuming. After implementation, the company was able to reduce access times, to significantly increase security standards and to increase field staff satisfaction through clear and transparent processes.
If you really want to make field service processes efficient, you should not only rely on digital tools — but also on how they work together. Interfaces and webhooks ensure that systems complement each other instead of running side by side. Entry offers not only the technical basics for this, but also the appropriate support for implementation.
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