5 reasons why digital access management is crucial in field service

Safety and efficiency play a central role in technical field service. Employees are often faced with challenges such as uncertain access processes, for example due to a lack of transparency or insufficient protection in as lone worker. This is where digital access management comes in: It automates and optimizes processes, increases security and creates a smooth working environment. For field service on site, a smartphone app, for central administration, a web dashboard in Network Operations Center. In this article, we show you the five most important reasons why companies should rely on digital solutions.

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1. Increased safety for employees

Digital access management minimizes risks in field service through controlled and monitored access systems.

• GPS-based location registration: Employees log on to the job site quickly and precisely. False alarms with automatic door alarm systems are avoided.
• Dead man's switch: In case of dangerous situations, an alarm is automatically triggered to ensure rapid assistance.

Through these functions, companies can significantly improve the protection of their teams and comply with legal requirements, such as occupational safety regulations (ArbSchG) or accident prevention (DGUV regulation 1).

Mobile applications are playing an increasingly important role in improving occupational safety in the field. Learn how apps specifically for the field service can help to increase employee safety.

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2. Transparency across all operations

With a digital access solution, service center managers have a complete overview of ongoing work.

• Live status view: Shows in real time where employees are and which tasks are being completed.
• Central data storage: All relevant information on locations, accesses and authorizations is available digitally.

This increases efficiency and makes coordination easier, especially when several teams are deployed in parallel.

Efficient communication between field service and network operations center is decisive for the success of a company. Read here how companies can optimize communication in Field Services.

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3. Optimized security processes without additional effort

The digital management of access rights eliminates time-consuming calls and manual approval processes.

• Automated workflows: Access to locations is based on clearly defined rules, which are stored and managed directly in the dashboard without anyone having to manually intervene.
• Failure prevention: No chaos due to lost papers or incorrect information.

This keeps your employees focused on their core tasks.

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4. Data economy and transparency

Data protection is a central aspect, particularly when processing sensitive data in the field.

• Data economy: solutions such as Entry collect only the necessary information and rely on encrypted transmission and secure storage. This minimizes the risk of unnecessary data processing and ensures compliance with the GDPR.
• Transparency for users: Technicians and employees can understand at any time which data is being collected and how it is being used.

These approaches strengthen employee trust and at the same time legally secure your company.

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5. Easy connection to existing systems

Digital access solutions such as Entry can be easily integrated into existing IT and security landscapes.

• API interfaces: Enable connection to existing tools such as ERP or field service systems, if necessary at all.
• Quick rollout: No need for complex IT adjustments or long implementation times.

This saves resources and makes it easier to switch to a modern solution.

Digitalization raises efficiency and security in field service to a whole new level. Here you can find out what the status quo in field services looks like and what opportunities digital processes offer.

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Conclusion: Digitalization makes the difference

Digital access management is much more than a technical feature — it is a decisive step towards greater security, transparency and efficiency in technical field service. App dashboard solutions such as Entry from Conntac offer a reliable platform that is tailored to the specific requirements of companies and their employees.

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Take advantage of digital processes and test Entry for free. Start a free demo now.