Technical field service thought digitally — how modern tools provide security, efficiency and overview
Whether it's maintenance, troubleshooting or network deployment: Technical field services are under high pressure every day. In addition to tight time windows, they must simultaneously meet legal requirements, internal safety standards and high customer expectations. Especially in times of increasing complexity and a shortage of skilled workers, analog processes are quickly reaching their limits.
The digitalization of field service offers concrete solutions here — provided that they are implemented correctly. In this article, we show how a modern field service solution such as Conntac Entry makes service processes leaner, safer and more transparent — and what potential this creates.
Many companies still work with a combination of Excel lists, paper-based forms, and isolated systems. This often results in:
It becomes particularly critical when it comes to access to technical systems — for example at telecommunications or energy suppliers. Access approvals, security credentials and escalation routes are often managed and documented manually. This costs time and increases the risk of making wrong decisions. Learn how effective emergency management in field service works.
Field service digitization does not simply mean scanning documents or transferring analog processes into PDF format. Rather, it is about digitizing processes holistically — from planning to documentation.
The right software solution plays a central role in this. Conntac Entry was developed specifically to relieve safety-critical field services and at the same time meet the highest data protection and user friendliness requirements.
Imagine being able to clean up all your processes, having a digitized and infinitely scalable solution including all of your locations overnight and only having to pay around €5 per month per technician! A classic case in which the benefits exceed the expenses by several times.
A classic scenario: A technician is standing in front of a locked door, the access codes or authorization for the locking system are missing — and no one is available. Such situations lead to delays, unnecessary journeys and dissatisfaction on the part of everyone involved.
The solution: With Entry, companies regulate digital access to sensitive locations. Technicians can see all access authorizations directly in the app, have information about the appropriate contact person and can easily log on to the location themselves using a QR code. Changes can be made in real time via the Entry Dashboard. This ensures that only authorized persons have access — exactly when necessary.
In addition to access management, Entry offers other functions for greater security in field service. These include:
A rapid flow of information is crucial, especially when working in isolated technical rooms or outside regular working hours. With Entry, this can be seamlessly mapped — completely digital and GDPR-compliant.
Use case
One of our customers in the telecommunications industry uses Entry to digitize access control to important systems. Before the introduction of Entry, the processes were time-consuming. After implementation, the company was able to reduce access times, to significantly increase security standards and to increase field staff satisfaction through clear and transparent processes.
Digital field service solutions only fully develop their potential when they can be seamlessly integrated into existing IT structures. Entry is designed as a SaaS solution and can be easily connected via API or WebHooks — for example to systems for ticketing, digital locking systems or internal communication channels for even greater transparency.
That means: Technicians now create work processes automatically, can document events directly in the app and thus save valuable time. At the same time, coordinators keep track of things via the dashboard — including history, escalations and status.
Field service digitization also has an impact on internal processes:
Last but not least, predictability is increasing — both for the service team and for the deployment of technicians. Instead of ad hoc coordination, assignments can be prepared early on and better prioritized based on current data.
Anyone who modernizes their field service processes today is gaining a real competitive advantage — particularly in industries with critical infrastructure. Entry offers a practical, quick start to the digitization of technical field service — without months of implementation phases or high investments.
Thanks to easy self-onboarding, secure architecture, and a mobile app is the ideal companion for companies that want to finally digitize their sales force efficiently and securely.
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