Technical field service thought digitally — how modern tools provide security, efficiency and overview
Whether it's maintenance, troubleshooting or network deployment: Technical field services are under high pressure every day. In addition to tight time windows, they must simultaneously meet legal requirements, internal safety standards and high customer expectations. Especially in times of increasing complexity and a shortage of skilled workers, analog processes are quickly reaching their limits.
The digitalization of field service offers concrete solutions here — provided that they are implemented correctly. In this article, we show how a modern field service solution such as Conntac Entry makes service processes leaner, safer and more transparent — and what potential this creates.
1. Typical weak points in technical field service
Many companies still work with a combination of Excel lists, paper-based forms, and isolated systems. This often results in:
- unclear distribution of tasks: frustration among employees, inefficiency
- lack of transparency about ongoing operations: loss of quality, late information to affected customers, inefficiency
- Media breaks and double data entry: Decreasing service quality, frustrated employees
- high coordination effort for short-term changes: high costs where they are not necessary
It becomes particularly critical when it comes to access to technical systems — for example at telecommunications or energy suppliers. Access approvals, security credentials and escalation routes are often managed and documented manually. This costs time and increases the risk of making wrong decisions. Learn how effective emergency management in field service works.
2. Digitalization means more than just doing away with paper
Field service digitization does not simply mean scanning documents or transferring analog processes into PDF format. Rather, it is about digitizing processes holistically — from planning to documentation.
The right software solution plays a central role in this. Conntac Entry was developed specifically to relieve safety-critical field services and at the same time meet the highest data protection and user friendliness requirements.
Imagine being able to clean up all your processes, having a digitized and infinitely scalable solution including all of your locations overnight and only having to pay around €5 per month per technician! A classic case in which the benefits exceed the expenses by several times.
3. Efficient access processes via app
A classic scenario: A technician is standing in front of a locked door, the access codes or authorization for the locking system are missing — and no one is available. Such situations lead to delays, unnecessary journeys and dissatisfaction on the part of everyone involved.
The solution: With Entry, companies regulate digital access to sensitive locations. Technicians can see all access authorizations directly in the app, have information about the appropriate contact person and can easily log on to the location themselves using a QR code. Changes can be made in real time via the Entry Dashboard. This ensures that only authorized persons have access — exactly when necessary.
4. Real-time visibility and security
In addition to access management, Entry offers other functions for greater security in field service. These include:
- Live location view for NOC teams
- Dead man's switch for individual workplaces at risk
- Alerting in case of incidents directly via the app
A rapid flow of information is crucial, especially when working in isolated technical rooms or outside regular working hours. With Entry, this can be seamlessly mapped — completely digital and GDPR-compliant.
