Technical field service thought digitally – how modern tools ensure safety, efficiency and overview
Whether it's maintenance, troubleshooting or network start-up: Technical sales representatives are under high pressure every day. In addition to tight time windows, they must also meet legal requirements, internal safety standards and high customer expectations. Especially in times of increasing complexity and a shortage of skilled workers, analog processes are quickly reaching their limits.
Die Digitalization of field service offers concrete solutions here – provided that they are implemented correctly. In this article, we show how a modern field service solution such as Entry Makes service processes leaner, safer and more transparent – and the potential this creates.
1. Typical weak points in technical field service
Many companies still work with a combination of Excel lists, paper-based forms, and isolated systems. This often results in:
- unclear distribution of tasks: frustration among employees, inefficiency
- lack of transparency about ongoing processes: loss of quality, delayed information to affected customers
- Media breaks and double data entry: declining service quality, frustrated employees
- high coordination effort for short-term changes: high costs where they are not necessary
It becomes particularly critical when it comes to access to technical systems – for example with telecommunications or energy suppliers. Access authorizations, security badges and escalation routes are often managed and documented manually. This costs time and increases the risk of making the wrong decisions. Find out how effective emergency management in the field works.
2. Digitalization means more than just the abolition of paper
Digitalizing field service does not simply mean scanning documents or transferring analog processes into PDF format. Rather, it is about the holistic digitization of processes – from planning to documentation.
The right software solution plays a central role in this. Conntac Entry was developed specifically to relieve safety-critical field services while meeting the highest requirements for data protection and usability.
Imagine being able to clean up all your processes, have a digitized and infinitely scalable solution for all of your locations overnight, and only have to pay around €5 per month per technician! A classic case where the benefits exceed the costs many times over.
3. Efficient access processes via app
A classic scenario: A technician stands in front of a locked door, the access codes or authorization for the locking system are missing – and no one is available. Such situations result in delays, unnecessary trips and dissatisfaction on the part of everyone involved.
The solution: With Entry, companies regulate digital access to sensitive locations. Technicians can see all access authorizations directly in the app, have information about the responsible contact person and can easily log on to the location themselves using a QR code. Changes can be made in real time via the Entry Dashboard. This ensures that only authorized persons have access – exactly when necessary.
4. Real-time visibility and security
In addition to access management, Entry offers other functions for more security in the field. This includes:
- Live location display for NOC teams
- Deadman's Switch for individual workplaces at risk
- Alerts in case of incidents directly via the app
A rapid flow of information is crucial, especially when working in isolated technical rooms or outside regular working hours. With Entry, this can be seamlessly mapped – completely digital and GDPR-compliant.
