More transparency, fewer errors: optimize the success rate of your service technicians
The key to successful service assignments: Field service management software with a powerful and offline-capable app for field service. This is where all the threads come together centrally and transparently. Open service assignments and tasks, the entire customer history and intelligent checklists are available to service technicians transparently, completely and in real time. At the same time, working times can be recorded on the move and digital service reports can be created and sent to the office in a matter of seconds.
Transparent and complete access to order data speeds up service processing in field service management. Companies that implement FSM software report considerable efficiency gains.
The seamless exchange between the ERP system and field service management software guarantees end-to-end transparency - from order entry to the digital service report. This is becoming increasingly relevant as the FSM market is growing rapidly. According to forecasts, the market volume will increase from 3.2 billion US dollars in 2021 to up to 7.1 billion US dollars in 2026.
Faultless and fast processing of service calls promotes first-class customer service and results in satisfied customers.
Thanks to efficient deployment planning, service technicians can handle more deployments per day and always have the necessary deployment data at their fingertips. The digitalization of field service is progressing rapidly: the market for FSM software is expected to grow at an annual rate of 19.2% until 2031.
Centralized, real-time access to order information increases the success rate of service technicians and promotes fast and complete problem resolution.
Helpful tools such as intelligent checklists guide service technicians through the deployment and enable fast, error-free and safe service work.
A field service management app is far more than just a digital tool - it is a decisive factor for efficient, transparent and error-free service operations. Companies not only benefit from time and cost savings, but also significantly increase the quality of their customer service. In view of the growing FSM market and increasing digitalization, the use of such solutions is a future-proof investment in the company's success.
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