What matters in field service
Working alone in the field is part of everyday life in many companies — especially in technical service. Anyone who maintains network infrastructure, fixes faults or checks systems often works alone and often under difficult conditions. This increases responsibility for companies: Risk assessment is becoming mandatory — and can be significantly simplified with digital solutions such as a field service app.
The risk assessment is required in accordance with Section 5 of the Occupational Health and Safety Act. It is used to systematically record workplace-specific risks and to derive appropriate protective measures. In the case of mobile solo work in the field, this means that risks must be assessed in advance and secured with specific measures.
These hazards occur particularly frequently:
A complete risk assessment for field service operations should include the following points:
An important success factor is the active involvement of employees. The European Company Survey on New and Emerging Risks (ESENER) emphasizes: “Germany is very good at involving employees in risk assessment, both in planning and implementation,” explains Christa Sedlatschek, Director of the European Agency for Safety and Health at Work.
Nevertheless, the ESENER survey also shows that the number of regularly carried out risk assessments is still too low at 65 percent. Companies should therefore not only rely on digital tools, but also further promote regular implementation and employee participation.
One of our customers in the telecommunications industry uses Entry to digitize access control to important systems. Before the introduction of Entry, the processes were time-consuming. After implementation, the company was able to reduce access times, to significantly increase security standards and to increase field staff satisfaction through clear and transparent processes.
Digital tools such as the Field Service Management App Entry from Conntac make it easier to implement occupational safety requirements in real time. It combines digital access management, emergency management and dead man switch functions in a mobile solution.
Your benefits at a glance:
Technical solutions for occupational safety are only effective if they are actually used in everyday working life. An application must therefore not only be functional, but must also be comprehensibly structured and easy to use. This lowers the hurdle for daily use and increases acceptance among employees. This not only meets legal requirements — it also makes the implementation of protective measures more reliable and sustainable.
These regulations are particularly relevant for risk assessment when working alone:
Risk assessment is the first step for a secure field service. Modern, application-focused apps for field staff ensure that security and efficiency go hand in hand — without additional effort for teams or control centers.
Would you like to learn more about digital security solutions for field service?
More information about the Entry app can be found at: entry.conntac.net
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