In today's business world, effective communication between the field service and the Network Operation Center (NOC) is critical to a company's success. But how can companies ensure that this communication runs smoothly and efficiently? The answer lies in the mobile revolution in field services, which, thanks to innovative applications, such as Conntac's Entry solution, enables seamless real-time communication between the sales team and NOC.
A mobile application in Field Service is not only used to manage and document work orders, but also as an interface between field service and network operation center. Thanks to real-time communication, status updates and feedback can be sent back in real time.
This seamless communication enables seamless coordination between field service and NOC, as all parties involved are always informed about the current status of orders and the safety status of employees.
The connection between the mobile application in the field service and the central dashboard is the key to improved communication between field service and NOC. The dashboard provides a comprehensive overview of all ongoing orders, locations and the well-being of field technicians.
With Entry, locations and access rights can be seamlessly transferred between both platforms through direct integration of app and dashboard, so that all relevant information is immediately available. Employees can log in new work directly from their mobile device while the dashboard is updated in real time.
Improved communication between field service and NOC offers a variety of benefits for companies, including:
Overall, the mobile revolution in field service enables efficient and effective communication between field service and NOC, which helps companies optimize their business processes and increase their competitiveness.
