What is lone working?
Lone working refers to activities carried out by employees without the direct presence of colleagues or superiors. This means that the person works independently and without direct supervision. In field service, this is often the case when technicians visit customers independently to carry out repairs or installations.
Why is working alone a challenge?
Working alone poses specific challenges, particularly in terms of employee safety:
- Increased risk of accidents: In the event of accidents or sudden health problems, lone workers cannot call for help immediately.
- Communication problems: Without direct communication with colleagues or the head office, problems can be reported with a delay.
- Increased mental stress: Working alone can also be more mentally stressful as employees work without support.
Where does lone working occur?
Lone working occurs in many areas, including
- Field service activities: Technicians performing installations or maintenance alone at customer sites.
- Security services: Security guards who monitor specific areas alone.
- Industry and production: employees who work in remote areas of plants.
