Field service describes the performance of services and technical work that is carried out directly on the customer's premises or at external locations. This includes activities such as repairs, maintenance, installations and technical support. The management of these field service activities is referred to as field service management and includes the planning, coordination and optimization of assignments.
Field service is important for companies for various reasons:
Field service is used in many industries, such as:
With Conntac 's field service management solution Entry, companies can optimize their field service assignments and plan the deployment schedule of their technicians.
Typical occupational fields in field service include
The Entry solution offers functions that make the day-to-day work of field service teams easier, such as
